Help Center

Tracking:

To check the status of your order, please go to Order Tracking.

Shipping destinations:

• We try to ship to as many countries as logistically possible!
• Please refer to our Shipping Advisory for countries affected by shipping suspensions.

Shipping times:

• All orders take 3 to 5 business days to be processed. Please factor this into the shipping timings below.
• Local orders may take up to 5 business days to be delivered to you.
• International orders may take up to 22 business days to be delivered to you.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Singapore and Malaysia orders over SGD49 will have free shipping.
• International orders to certain countries will have free shipping too. Different minimum orders apply. 
• If free shipping doesn't apply, shipping costs will be charged depending on delivery method and country. Full price will be displayed at checkout.

First-Time Customers:

• If you are new to our site and a first-time user, you may use the code <WELCOME15%> to get 15% off your first purchase. No minimum purchase amount is needed. 

Earn points:

• Sign up as a member with us and start earning points! Points can be easily redeemed as cash discounts to offset your next purchases.
• You can read up more about our Bright Club Loyalty Program here!
• Click on the pink "Bright Club" widget on the left of your screen to find out more!

Referrals:

• Refer a friend and get 100 Bright Points! Your referee will get $5 off their first purchase as well! 
• Click the pink "Bright Club" widget on the left of your screen to find out more!

Newsletter:

Don't worry! We hate spam as much as you. But please do sign up for our newsletter so you don't get left out of subscriber-only discounts and special offers.